If any of our products arrive damaged, you may return them for an exchange. Products that are ready to use and not damaged may not be exchanged. Opened products may not be submitted for exchange. Simply mail the product to be returned to us at the following address: S1-Safety 1st, 218 East Bearss Avenue, Suite 337, Tampa, FL, 33613. Affix appropriate postage, and for your protection, insure the product for its full value. C.O.D.s will not be accepted. If we made a mistake on your order, please e-mail us or call us at 1-813-949-9936 and we will address the issue as soon as possible. Please allow 2-3 weeks for exchanges from the date you return the product to us and we receive it.